Banner

FAQs

Find answers to common questions

Why leading brands trust WP Ground?

We're much more than just a delivery company — we're your trusted partner in success, better connecting you to your customers through an elevated, forward-thinking last mile experience.

I've ordered an item, and there are no updates on my tracking number. How can I find out the ETA?

Please reach out to our support team with your tracking number and we'll assist you in locating the shipment's estimated delivery date.

What happens if a delivery attempt fails?

If delivery fails, we will attempt re-delivery or provide pickup instructions depending on the location and carrier policy.

For Pacific and Mountain time zones, please use:

626-977-4419

For Central, Eastern, and Atlantic time zones, please use:

626-977-4419